Dispute Resolution

Affinity Insurance Brokers is committed to providing industry leading service to all our clients. This includes resolving any complaints in an efficient and timely manner.

Please refer to our guide on how Affinity Insurance Brokers, as an authorised representative of Aon Risk Services Australia Limited ABN 17 000 434 720 (Aon), handles your complaint.

*For complaints in respect of your Equine Protection or Horse Float and Gooseneck Policy, please refer to the IDR process in PDS of those products